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PolyAI recognized in the 2024 Gartner® Market Guide for Conversational AI Solutions Report

April 1, 2024


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We’re delighted to be recognized in the 2024 Gartner Market Guide for conversational AI CAI solutions.

Gartner defines conversational AI (CAI) solutions as “enterprise software that provides tools and controls to develop, customize, and deploy AI-enabled applications capable of interacting with users in natural language.”

Our voice assistants are uniquely designed to understand and engage with every individual’s unique voice, making them valuable tools for businesses across industries.

We’re excited to be recognized in this Gartner report. According to Gartner, the conversational AI market is projected to reach $36 billion in revenue by 2032, up from $8.2 billion in 2023.

Gartner states, “The market of conversational AI is evolving rapidly, and new solutions are emerging. Application and software engineering leaders should use this research to navigate the CAI space and evaluate options based on current trends in use cases and vendors’ capabilities.”

Gartner, Market Guide for Conversational AI Solutions, By Gabriele Rigon, Bern Elliot Et al., 3 April 2024

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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