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PolyAI wins SSON Technology of the Year Impact Award

April 18, 2024


We’re adding the SSON Technology of the Year impact award to the PolyAI trophy cabinet!

SSON’s Shared Services & Outsourcing Impact Awards is a globally recognized, annual industry awards ceremony that honors and celebrates SSC and service delivery teams and providers who have exceeded industry standards in their SS&O initiatives.

The ‘Technology of the Year Impact’ award category is focused on singling out technology that has improved an SSO’s efficiencies beyond the original scope to become invaluable to the organizations utilizing it.

How are they judged?

Applications were judged by leading practitioners selected for their experience across multiple industries. The panel of judges included:

  • Tom Nesteruk, Chief People Officer at Advent Health
  • Laura Kennedy, GBS Business Enablement at Newell Brands
  • Jim Corbett, Chief Procurement Officer at Iron Mountain
  • Janet Ramey, Principal at Sourcing Change
  • Cindy Gallagher, Senior Vice President Finance & Controller at Gannett
  • Chris Wessels, GBS Metrics, Analytics & Business Insights at Newell Brands
  • Bob Scrivner, Founder at Scrivner REengineering LLC
  • Hector Gonzalez, Global HR Digital Transformation in FEMSA at Solistica
  • Jo Anne Dimitrou, Executive Director at JMD Leadership
  • Viral Chhaya, Head of Global Business Services at SSON

Winners were selected through unanimous agreement between the judges.

"We're thrilled to add the SSON Technology of the Year Impact award to our collection. It's a recognition of our team's hard work and innovative spirit in delivering industry-leading spoken language technology for our clients."

About PolyAI

PolyAI voice assistants handle customer service inquiries with the care and attention of a real person. Our voice assistants put the customer in control of the conversation and create a more natural experience by understanding customers regardless of what they say or how they say it.

We deliver exceptional voice experiences by combining our best-in-class technology stack and design methodology. Our methodology recognizes the unique challenge of gaining a caller’s trust through qualities such as transparency, empathy, and clarity and promotes engagement over containment.

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