"It's really hard for a buyer these days to understand what it is they're buying, what they're optimizing. I think it's really important to look at the incentives of the different parties they're working with and the different products that they're selling them if you're both a builder or a more traditional business side buyer."

"I think that what enterprises will come to realize is that the conversational agents, automated conversational agents, doesn't matter whether it's in the chat channel or the voice channel, are going to be a significant feature of those enterprises' brands."