The cost of not implementing a voice assistant
We first launched a PolyAI voice assistant in April 2021 to answer front-desk calls at the Golden Nugget Las Vegas...
Restaurants
Five use cases for voicebots in hotels
Hotel guest service expectations continue to rise with every frictionless customer experience they observe. From bookings to checking out, ensuring...
The Big Table Group Chooses PolyAI’s Customer-Led Conversational Assistant to Improve Customer Experience and Enable Growth
PolyAI press release All calls answered and up to 75% fully handled at Bella Italia and Café Rouge by PolyAI...
Digitizing the phone channel
Learn how PolyAI and Whitbread developed a first-of-its-kind restaurant reservation voice bot to respond to the labor shortage in the hospitality industry.
Whitbread PLC deploys PolyAI voice assistant for enhanced guest service
Customers expected to make 700,000 table bookings per year using artificial intelligence PolyAI, a leading provider of enterprise voice assistants...
AI-powered appointment setting, a use-case deep dive
The AI in Business Podcast from Emerj has just released their latest episode: AI-Powered Appointment Setting, a Use-Case Deep Dive...
How a UK pub restaurant chain automates 70% of guest phone calls
Find out how this restaurant chain slashed call volume with a customer-led voice assistant.
How a UK pub restaurant chain automates 70% of guest phone calls
Find out how this restaurant chain slashed call volume with a customer-led voice assistant.
How Big Table Group automates £140k in reservations each month
Humans and AI Agents are Working Together to Transform Restaurant Bookings
It’s no surprise that the restaurant industry is one of the UK’s most significant employers, with around 988,000 people working...
Using conversational voice AI to manage bookings and appointments
We’ve recently been working on a voice assistant that uses conversational voice AI to manage bookings and appointments. In this...