Automatic speech recognition: How to use ASR biasing and avoid bias
Delivering excellent customer service over the phone starts with effective listening. A voice assistant must accurately hear and understand what...
Restaurants
What your call transfer rate tells you about your customer experience
Handling match day rush: Managing surging call volume with voice AI
In any industry, spikes in call volume can happen at any moment. Some are more predictable, allowing you the breathing...
VOX 2024
At PolyAI VOX 2024: Horizons, we’re taking a realistic look at how AI is already transforming contact centers, and offering practical advice from contact center and CX leaders who’ve been where you are. Join us in figuring out how to build the contact center of the future, today.
PolyAI achieves AWS Travel and Hospitality Competency status
Customers are more discerning than ever before. As consumers, we’ve grown used to the instant gratification provided by digital experiences....
Conversations: Brian Jeppesen, Fertitta Entertainment.
How Big Table Group automates £140k in reservations each month
VOX 2023
At PolyAI VOX 2023, we’ll explore how some of the world’s most innovative companies are leveraging the latest breakthroughs in AI to drive engaging customer service interactions, at scale.
Revolutionizing reservations: AI-powered call center solutions for never missing a call again
Despite the rise of the AI powered call center, when booking a hotel room or table at a restaurant, many...
How to get the most out of your hotel PBX (with success stories)
A hotel private branch exchange (PBX) is the backbone of a hotel’s communication network. Hotel guests expect a smooth experience...
How to assemble your call center voice AI team to get things done
More and more companies are turning to call center voice AI to support overworked and underresourced customer service teams. More...
From voice assistant to agent: How to handoff effectively during customer interactions
Sometimes it’s necessary for voice assistants to hand calls over to an agent during a conversation. Sometimes this is pre-planned,...
Three ways PolyAI customers have leveraged structured data to make operational changes
Contact centers sit on a gold mine of conversational data. The challenge they face is turning that information into a...
The hidden benefits of AI in the contact center
Like most call centers, after the pandemic, we struggled to recruit agents to help handle the influx of calls from...
Should you use an RFP when buying conversational AI? Find out with this checklist
With thousands of conversational AI vendors to consider, finding the right solution to your CX problems is understandably challenging. While...
Should you use an RFP when buying call center voice AI?
At PolyAI, we have encountered numerous companies that adopt the RFP process to find a specialist call center voice AI...
Emily’s table reservation
Listen to an AI-powered customer-led voice assistant handle a restaurant reservation.
The cost of not implementing a voice assistant
We first launched a PolyAI voice assistant in April 2021 to answer front-desk calls at the Golden Nugget Las Vegas...