CCW (Customer Contact Week) 2025
June 9-12, 2025
Las Vegas, NV
Restaurants
How hospitality providers can handle seasonality without sacrificing service
Delivering excellent customer service over the phone starts with effective listening. A voice assistant must accurately hear and understand what...
National Restaurant Association Show
CCE (Customer Connect) 2025
April 16 - 17, 2025
Las Vegas, NV
Frost & Sullivan Spring 2025
April 6 - 9, 2025
Ft. Lauderdale, FL
IHTF 2025
March 18 - 20, 2025
Faro, Portugal
Enterprise Connect 2025
March 17 - 20, 2025
Gaylord Palms, FL
Consero Spring 2025
March 10 - 12, 2025
Coral Gables, FL
Agent handover: When and how to handoff calls from AI to human
There’s nothing quite like hold music and long wait times to kill your customer experience. 56% of customers say that...
Why average handle time matters: Boost contact center efficiency
There’s nothing quite like hold music and long wait times to kill your customer experience. 56% of customers say that...
How to do call deflection the right way
There’s nothing quite like hold music and long wait times to kill your customer experience. 56% of customers say that...
SSCL partners with PolyAI to empower next-generation customer experience
Delivering excellent customer service over the phone starts with effective listening. A voice assistant must accurately hear and understand what...
BPO call centers: What you need to know (& a superior alternative)
There’s nothing quite like hold music and long wait times to kill your customer experience. 56% of customers say that...
PolyAI and OpenTable: Now accepting reservations over the phone!
Delivering excellent customer service over the phone starts with effective listening. A voice assistant must accurately hear and understand what...
The benefits of knowledge-based authentication and when to use it
There’s nothing quite like hold music and long wait times to kill your customer experience. 56% of customers say that...
How conversational AI analytics can increase your business revenue
There’s nothing quite like hold music and long wait times to kill your customer experience. 56% of customers say that...
Digital self-service: Greater customer experience with conversational voice assistants
There’s nothing quite like hold music and long wait times to kill your customer experience. 56% of customers say that...
PolyAI announces strategic collaboration with AWS to drive enterprise adoption of next-gen voice AI in customer service
Customers are more discerning than ever before. As consumers, we’ve grown used to the instant gratification provided by digital experiences....