Building Scalable AI Agents on Non-Linear Conversations
A whole lot of what’s being billed as ‘conversational AI’ today is not so much about artificial intelligence as it...
Customer experience
The Power of Convenience in Customer Service: Interview with Shep Hyken
Shep Hyken is the bestselling author of seven books about customer service. He’s worked with some of the most recognised...
The Future of AI Agents in Insurance Customer Service
We’ve recently spoken with several big name insurance companies about how they can begin to implement AI in their customer...
Using conversational voice AI to manage ID&V in contact centers
We’ve recently been working with large contact centers to explore the best potential opportunities for conversational voice AI for their...
How do voicebots respond to customer queries?
If voicebots are going to be truly useful in your contact center, they need to be able to understand customer...
The State of Conversational AI Today
There’s been so much hype around conversational AI that – unless you’re a researcher in the field – it’s difficult...
Towards Composing Multilingual Conversations
Speaking more languages simply means reaching more people. This statement is equally true when it relates to humans or to...