Make every customer feel heard. Instantly.
Transformation starts with trust. Deliver the care of your best agent, at the scale of 1,000 with agentic AI
Trusted by
Hearing is believing
“Our previous system was a touchtone IVR. With Peggy, we’re finally able to service our customers in a way we’ve never been able to before.”
Kristin Punter
Sr. Director CSO and Strategic WFM
35,000
labor hours saved
“The PolyAI agent is exceptionally good at disambiguating what customers mean, even when they don’t have the right words to be able to convey what they’re asking about.”
Jo Lai
VP of Customer Experience
24/7
personalized support
Empathy with ROI.
Better conversations drive real business value.
75% calls handled in 12 languages
15 point increase in CSAT with no call abandonment
$7.2M revenue generation through 5+ minute calls.
60% reduction in seasonal hiring saving over $1m
Agent Studio
There is nothing more powerful than a conversation.
Build seamless omnichannel experiences that sound and feel authentic to your brand without ever missing a beat. With agentic AI you can continuously improve, making the next conversation better than the last.
Where EQ meets IQ
Build, manage, and measure the impact of every conversation from your command center: Agent Studio.
Many channels, one voice
Deliver on brand experiences consistently through voice, chat, SMS, social, and beyond.
Superhuman collaboration
Work with agentic AI to improve conversations, uncover hidden opportunities, and transform your CX faster than ever.
Earn trust from the first word.
Made for consumers. Built for enterprises.
Security
AI you can trust. 24/7 support and compliance certification to meet requirements in every industry — even the heavily regulated ones.
Integrations
No need to change your tech stack. Out-of-the-box and custom integrations make implementation safe and easy.
Analytics
Real-time insights. No data gaps, manual compiling, or business decisions based on guesswork.
Why enterprises and innovators choose PolyAI
"We wanted to provide a highly consistent, near instant voice service to customers that could answer a limitless number of FAQs."
– Jo Lai, Title, Hopper
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“It’s a great experience. It doesn’t have a bad day, it shows up to work every day, 24/7. I wish I could hire more agents that were that nice!”.
– Brian Jeppesen, Director, Contact Center Operations at Golden Nugget
“This is next-level conversational AI, and it’s far and away better than anything else I’ve heard in the market.”
– Dan Eddie Customer Service Director at Simplyhealth
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“Locations can go live with a branded, pre-trained voice assistant extremely quickly which means less time working on technology and more time delivering the perfect night out for our guests."
– Randy Barnett, Chief Technology Officer at Melting Pot
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“With PolyAI, we’re giving guests a better experience while removing pressure from our teams. And crucially, we’re not missing bookings and potential revenue anymore.”
– Richard Tallboy, Chief Information Officer at Côte Brasserie
