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How Smart Telcos Are Eliminating Customer Frustration with Voice-Based Conversational AI

Listen to Ryan McGurk, Innovation Delivery Specialist at BT, and Brad Stein and Emmanuel Sevrin from PolyAI uncover the power of conversational AI in customer communications. They address some of the most prevalent customer retention issues in the telecommunications industry.

In the webinar, you’ll learn:

  • Key areas of frustration with automated customer service
  • What excellence in customer service automation looks like
  • Advances in AI technology that allow natural conversations to be automated
  • How the UK’s largest telco has deployed a voice assistant for customer service

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