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Customer story: Measuring the ROI of customer-led voice assistants

• On demand •

With businesses trying to navigate the balance of customer service and operational efficiency, effectively using AI in the contact center is top of mind.

This webinar is an opportunity to learn from a PolyAI client, Brian Jeppesen, on why he made the decision to implement a customer-led voice assistant and the impact on Golden Nugget’s contact center.

After the webinar, you'll walk away with:

Customer specific quantitative outcomes and ROI from implementing a customer-led voice assistant in a hotel/casino

An understanding of the challenges and reasons Golden Nugget and other customers purchase conversational AI

A decision-making framework for considering how to buy and who to buy conversational AI from


Steven Fine

Value Consultant, PolyAI

Brian Jeppesen

Director, Contact Center Operations, Golden Nugget

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