2024 is truly the year that AI entered the mainstream with more companies setting strategic goals around AI usage. The hype is big, with more and more chief executives, and even board members, asking teams – What are you doing with AI?
But real world applications are thin on the ground. Very few companies have been able to successfully deploy AI in customer service conversations. With so much on offer and complex and outdated call center tech stacks still recovering from the shockwaves of COVID, it’s easy to feel like you’re being left behind.
At PolyAI VOX 2024: Horizons, we took a realistic look at how AI is already transforming contact centers, and offered practical advice from contact center and CX leaders who’ve been where you are.
Our speakers
Jonathan Arnold
Director of Property Support
Caesars Entertainment
Mary Ann Dennis
Senior Vice President Teleservices
Caesars Entertainment
Adam Biolchin
General Manager
Lettuce Entertain You
Kevin Boyer
Senior Director Product Marketing
Zendesk
Pascal Chevereau
AI Software segment sales EMEA
NVIDIA
Dan Eddie
Director of Customer Service
Simplyhealth
Scott Hudson
VP, Global Sales & Services
OpenTable
Jo Lai
VP of Customer Experience
Hopper
Juan Ocharan
CIO
Pet Paradise
Moni Panchavadi
Worldwide Partner Solution Technology Lead
AWS
Sam Richardson
Executive Engagement Director, APAC & EMEA
Twilio
Lauren Sullivan
Chief Information Officer
Howard Brown Health
Michael Chen
VP of Partnerships & Strategic Development
PolyAI
Jenn Cunningham
Partnerships
PolyAI
Devidas Desai
SVP of Product
PolyAI
Oisin Glynn
VP of Solutions Engineering
PolyAI
Tarell Harrison
Senior Enterprise Account Executive
PolyAI
Matt Henderson
VP of Research
PolyAI
Nathan Liu
VP of Deployments
PolyAI
Nikola Mrkšić
CEO & Co-Founder
PolyAI
Nicole Raynor
Senior Customer Success Manager
PolyAI
Damien Smith
Senior Communications Manager
PolyAI
Kylie Whitehead
Senior Marketing Director, Brand
PolyAI
Shawn Wen
CTO & Co-Founder
PolyAI
Agenda
Track 1
10:00AM ET
Opening keynote: Welcome to PolyAI VOX Horizons
With Nikola Mrkšić, PolyAI
10:30AM ET
How Howard Brown Health is using voice AI to revolutionize healthcare service
With Lauren Sullivan, Howard Brown Health and Nicole Raynor, PolyAI
11:00AM ET
Innovator spotlight: Caesars Entertainment
With Mary Ann Dennis and Jon Arnold, Caesars Entertainment, and Tarell Harrison, PolyAI
11:30AM ET
How to implement voice AI like a tech company (with Hopper)
With Jo Lai, Hopper and Nathan Liu, PolyAI
12:00PM ET
Lunch session
With Damien Smith, PolyAI
12:30PM ET
Lessons learned from an 18 month-old voice assistant (with Simplyhealth)
With Dan Eddie, Simplyhealth and Kylie Whitehead, PolyAI
1:00PM ET
The future is voice: How OpenTable and Lettuce Entertain You are using voice AI for phone bookings
With Scott Hudson, OpenTable, Adam Biolchin, Lettuce Entertain You and Michael Chen, PolyAI
1:30PM ET
Product keynote: Making voice AI indispensable to the way brands connect with customers
With Shawn Wen, Matt Henderson and Devidas Desai, PolyAI
Track 2
10:00AM ET
Track 1: Opening keynote
10:30AM ET
How to build an enterprise voice assistant
With Nathan Liu and Oisin Glynn, PolyAI
11:00AM ET
Panel: Implementing voice AI for customer service
With Juan Ocharan, Pet Paradise and TBC
11:30AM ET
How PolyAI and NVIDIA are creating lifelike voice experiences
With Pascal Chevereau, NVIDIA, and Shawn Wen, PolyAI
12:00PM ET
Track 1: Lunch
12:30PM ET
How to use AI to drive next-level personalization (with Zendesk and Twilio)
With Sam Richardson, Twilio, Kevin Boyer, Zendesk and Michael Chen, PolyAI
1:00PM ET
Track 1: The future is voice
1:30PM ET
Track 1: Product keynote
“PolyAI VOX 2023 was enlightening, and I found immense pleasure in delving into each customer’s journey from start to finish. It offered valuable perspectives on strategies, executions, training, and responses from both customers and employees.”
Frequently Asked Questions
VOX Horizons is for contact center and customer experience leaders ready to lead the AI conversation, who want to confidently answer “What are we doing with AI?” and drive meaningful AI initiatives within their organizations.
Real-world applications of AI in the contact center are scarce. Very few companies have successfully deployed AI in customer service conversations.
VOX Horizons will showcase real customer success stories and offer practical steps to implement voice AI in your contact center. You’ll learn how to use AI effectively without overhauling your existing systems, helping you stay competitive in a rapidly evolving industry.
A realistic look at how AI is already transforming contact centers with practical advice and real stories from contact center and CX leaders who’ve been where you are.
We’ll send you a confirmation of your place to the email address you registered with. If, for any reason, it hasn’t arrived, reach out to the PolyAI events team at [email protected]
Join us for the only voice AI conference to focus on real customer stories
