The definitive buying guide for retail contact center heroes
![](https://poly.ai/wp-content/uploads/2024/01/GUIDE-The-definitive-buying-guide-for-retail-contact-center-heroes.png)
In an effort to reduce call volume, many retailers have invested in online help centers and chatbots to handle routine tasks. Yet, 73% of customers still prefer calling.
Existing voice automation tools have fallen short, leaving customers frustrated with poor experiences.
A new generation of voice assistants promises higher call containment, better customer experiences, and a higher degree of control than ever before.