In the media

February 19, 2025

“Our future is predominantly American”

February 13, 2025

Gen-Z is on the phone for customer service needs

December 10, 2024

The double-edged sword of voice cloning

December 9, 2024

Protect your people with AI-powered voice assistants

December 4, 2024

Top customer experience trends you should watch in 2025

November 28, 2024

10 best AI phone platforms & agents for call centers

November 13, 2024

5 best practices from Hopper for implementing a contact center genAI agent

November 6, 2024

Your brand lives (or dies) in the contact center

November 1, 2024

The future of customer service is here, and it’s making customers miserable

September 24, 2024

2024 Speech Industry Award Winner: PolyAI optimizes conversational AI for contact centers

September 14, 2024

How PolyAI is revolutionizing contact centres with voice assistants

September 12, 2024

Turning the contact center into a strategic brand asset

September 4, 2024

PolyAI brings lifelike voices to CX conversations

September 3, 2024

AI Armor: Protecting customer service agents against abuse

August 26, 2024

The AI advantage: Is your CX falling behind?

August 21, 2024

These are the pioneering AI startups that raised the most money this year

August 20, 2024

How the CrowdStrike outage can inform your customer service strategy

July 23, 2024

New York Stock Exchange Floor Talk

July 18, 2024

Businesses confront AI hallucination and reliability issues for LLMs

July 5, 2024

Bot or not?: The effects of humanizing AI in the contact center

June 25, 2024

New AI model decodes human emotions in real time, shapes commerce strategies

May 24, 2024

PolyAI optimizes its conversational AI to automate customer services

May 23, 2024

Top 5 VC deals of the week in AI

May 22, 2024

Daily AI news roundup: 10 AI events that caught our eyes

May 16, 2024

PolyAI closes $50M series C funding

May 16, 2024

PolyAI raises $50 million

May 16, 2024

London-based PolyAI secures $50M at $500M valuation to advance its enterprise conversational assistants powered by AI

May 16, 2024

PolyAI secures near $500mn valuation in boost to UK’s AI ambitions

April 26, 2024

In search of the perfect voicebot speech

April 3, 2024

Apple’s AI invention could make conversations more natural

April 1, 2024

Tips for reviewing voicebot vulnerability

April 1, 2024

Safety and ethical concerns loom large in voice cloning

March 29, 2024

How conversational AI is shaping customer service

March 1, 2024

It’s time to add voicebots to your mobile app

February 29, 2024

Future-proof your call center with actually helpful AI

February 29, 2024

Winning back trust in the time of AI

February 27, 2024

The future of call center AI is frustration-free customer service

February 19, 2024

The AI Pathway: Nikola Mrkšić’s Journey from Serbia to Silicon Valley

February 16, 2024

What you need to know about NLU and NLP

January 10, 2024

Technology, Here is the Perfect Environment in the Hotel (TECNOLOGIA, ECCO L’AMBIENTE PERFETTO IN HOTEL)

January 9, 2024

Enhancing Phone Customer Service with ASR Customization

January 8, 2024

20 Tech Experts On The Tools And Trends That Will Dominate 2024

January 8, 2024

PolyAI: Transforming The $70 Billion Enterprise Conversational Assistant Market

January 2, 2024

3 Ways AI Can Benefit Retailers in 2024

December 19, 2023

The 10 Biggest Retail Trends For 2024

December 18, 2023

15 Customer Experience Predictions For 2024

December 16, 2023

Generative AI Is Your Most Dangerous Employee — Hire It Anyway

December 13, 2023

ComOps and PolyAI Announce Strategic Partnership to Revolutionize Contact Center Operations

December 13, 2023

High-Skill Tech Freelancers Are Having a Moment

December 11, 2023

The Future of Hotel Communications: Guest-Led Voice Assistants

December 11, 2023

6 Contact Center Trends to Watch in 2024

December 8, 2023

Navigating the Evolving Customer Service Landscape: Predictions for 2024

December 4, 2023

How Contact Center AI Helps Customers and Agents

December 4, 2023

Addressing Emotionally Complex Issues in Call Centers with AI

December 1, 2023

How AI-powered voice assistants can increase reservations for your casino

November 30, 2023

Navigating the Evolving Customer Service Landscape: Predictions for 2024

November 28, 2023

Route 101 and PolyAI Join Forces to Transform Customer Engagement with Advanced AI Technology

November 27, 2023

Using AI in voice customer support

November 24, 2023

Gen AI is a toddler

November 10, 2023

Fiverr Investor letter

November 10, 2023

Meet London’s top five fastest-growing generative AI startups

November 7, 2023

Innovation In Action: 19 Tips For Empowering Tech Teams

November 2, 2023

How to spin the tech flywheel and retain customers

October 31, 2023

The Future of Customer Support: How AI is Boosting Capacity, Performance, and Satisfaction

October 26, 2023

Travel Outlook’s Annette, The Virtual Hotel Agent™ Revolutionizes the Caller Experience at Camelback Resort

October 11, 2023

Voice of Customer analysis

October 9, 2023

BBVA is committed to AI

September 28, 2023

Europe is minting red hot AI startups like DeepL and Synthesia. Meet 15 of the most prolific investors backing the region’s breakout stars.

September 27, 2023

AI Safety Summit

September 18, 2023

Winning Back Customer Trust with Conversational AI

September 12, 2023

7 Ways Companies are using Generative AI in CX

August 22, 2023

5 CX KPIs Companies Are Improving With AI

August 12, 2023

To open or not to open source: that’s the next AI question

August 10, 2023

AI disruptors from across the pond: Europe’s 10 game-changing deep tech powerhouse you need to know

August 1, 2023

How Businesses Can Adapt to a Growing Freelance Movement

July 18, 2023

Transforming Contact Centers through Conversational AI

July 17, 2023

How Artificial Intelligence is Used in Customer Service

July 16, 2023

Top Generative AI Companies in 2023

July 12, 2023

Six ways AI is shaping the restaurant industry

June 30, 2023

Top 100 B2B SaaS Companies

June 29, 2023

HM on Location: AHLA tech committee celebrates AI at The Hospitality Show

June 22, 2023

Enterprise AI 55: Top for CCOs

June 1, 2023

UK Tech Guide to CAI

May 11, 2023

15 Fastest Growing University Spinouts in Europe

May 11, 2023

The 15 European AI startups making waves in 2023

May 9, 2023

40 innovative AI startups to watch

April 11, 2023

PolyAI named in Forbes AI50 2023

September 7, 2022

PolyAI lands $40M to handle contact center calls automatically

August 8, 2022

How AI Is Making Voice Chatbots More Realistic Than Ever

June 29, 2022

PolyAI Voice Assistant Starts Taking Phone Orders for Beefeater Restaurants

June 27, 2022

How PolyAI is Redefining the Customer Service Call

April 9, 2022

Who are the top 32 AI companies in the UK?

February 11, 2022

Meet the startups creating the soundscape of the metaverse

November 25, 2021

Did That Chatbot Just Make A Rude Joke?

November 25, 2021

Did That Chatbot Just Make A Rude Joke?

September 8, 2021

AI-driven voice assistant PolyAI raises $14M round led by Khosla Ventures

June 24, 2021

The CX Impact of AI for Voice – with Nikola Mrkšić of PolyAI

April 3, 2021

PolyAI CEO & Co-Founder Nikola Mrkšić named in Forbes 30 Under 30

March 5, 2021

Creating super-human voice assistants with Nikola Mrkšić, CEO, PolyAI

February 18, 2021

Nikola Mrksic, Co-founder and CEO of PolyAI – Interview Series

October 6, 2020

Which A.I. planet do you live on?

October 1, 2020

The state of AI in 2020: Democratization, industrialization, and the way to artificial general intelligence

September 25, 2020

What happens when Google’s chatty bot chats with a chatbot?

August 20, 2020

Hangar 51 supports startups taking off in travel tech

July 10, 2020

Five Of The Leading British AI Companies Revealed

October 13, 2019

IAG selects 13 startups to join Hangar 51 accelerator programme

September 4, 2019

Machine learning: go full stack or go home

June 30, 2019

AI Startups and Future Tech: Black Mirror is Here

March 8, 2019

PolyAI scores $12M Series A to put its ‘conversational AI agents’ in contact centres

March 8, 2019

PolyAI Raises $12M to Deploy Conversational AI Agents in Contact Centres

March 8, 2019

London-based PolyAI raises €10.7 million for its conversational AI customer support platform

October 4, 2018

PolyAI targets $1.3 trillion market with conversational AI

July 3, 2018

Silicon Valley’s Giants Take Their Talent Hunt to Cambridge