Featured Resources GuideWhitepaper – How to calculate the ROI of a customer-led voice assistant for retail businesses EventVOX 2023At PolyAI VOX 2023, we’ll explore how some of the world’s most innovative companies are leveraging the latest breakthroughs in AI to drive engaging customer service interactions, at scale. Call RecordingLisa’s order tracking queryListen to an AI-powered customer-led voice assistant handle an order tracking inquiry. Call RecordingOliver’s hotel reservationListen to an AI-powered customer-led voice assistant handle a hotel room reservation. All resources Filter your results Content type Category Industry BlogReal-time, efficient, and personalized customer service: Interview with PG&E’s Kristin Punter BlogPolyAI wins Artificial Intelligence Excellence Award BlogCX spotlight: Kristin Punter, PG&E BlogThe evolution of speech recognition BlogThe 10 easiest utilities call flows to automate with call center voice AI BlogResponding to the Change Healthcare hack: Strengthening healthcare security with voice AI PodcastConversations: Kristin Punter, Pacific Gas & Electric Company. GuideKnowledge sharing for contact center leaders: Boost your reputation across departments GuideHow to calculate the ROI of a customer-led voice assistant PodcastUnlocking career growth in the contact center. GuideThe metrics you must know to evaluate the impact of call center voice AI BlogThe future of customer data: What contact center leaders should know EventCCW Executive Exchange Emerging Tech PodcastSora, LAMs and the Elephant in the Machine (aka GenAI with user memory). BlogVoice assistants for marketing: Your contact center as a strategic brand asset BlogTop CX mistakes brands need to address now EventEnterprise Connect PodcastWhy the contact center is your next great data lake (& how to capture it)