Voice AI front and center in the 2025 Zendesk CX Trends Report
Delivering excellent customer service over the phone starts with effective listening. A voice assistant must accurately hear and understand what...
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Choosing an IVR software: What buyers need to know
Delivering excellent customer service over the phone starts with effective listening. A voice assistant must accurately hear and understand what...
Reimagining AI innovation: Lessons from DeepSeek’s R1 release
Delivering excellent customer service over the phone starts with effective listening. A voice assistant must accurately hear and understand what...
The rise of CAIOs and AI competency centers
Delivering excellent customer service over the phone starts with effective listening. A voice assistant must accurately hear and understand what...
PolyAI omnichannel: A new CX intelligence center for customer service
Delivering excellent customer service over the phone starts with effective listening. A voice assistant must accurately hear and understand what...
PolyAI recognized in recent Gartner research, market guides & case studies
Delivering excellent customer service over the phone starts with effective listening. A voice assistant must accurately hear and understand what...
Transform your contact center: Safe and effective generative AI deployment
Delivering excellent customer service over the phone starts with effective listening. A voice assistant must accurately hear and understand what...
What is agentic AI?
Delivering excellent customer service over the phone starts with effective listening. A voice assistant must accurately hear and understand what...
How to use AI to drive next-level personalization
Delivering excellent customer service over the phone starts with effective listening. A voice assistant must accurately hear and understand what...
Leveraging generative AI in a customer-facing role
Delivering excellent customer service over the phone starts with effective listening. A voice assistant must accurately hear and understand what...
Call center workflows: Using AI tools to improve processes
There’s nothing quite like hold music and long wait times to kill your customer experience. 56% of customers say that...
Generative AI and the contact center of the future: A recap of PolyAI VOX 2024 Horizons
Delivering excellent customer service over the phone starts with effective listening. A voice assistant must accurately hear and understand what...
PolyAI Announces Speaker Lineup for VOX 2024: Horizons
On Thursday, November 14, PolyAI is kicking off its annual PolyAI VOX: Horizons virtual summit. The event brings together thought...
Agent handover: When and how to handoff calls from AI to human
There’s nothing quite like hold music and long wait times to kill your customer experience. 56% of customers say that...
Why average handle time matters: Boost contact center efficiency
There’s nothing quite like hold music and long wait times to kill your customer experience. 56% of customers say that...
Can you escape the customer service nightmare? Play our new game!
Scream “AGENT, AGENT” all you want—there’s no escape. This spooky season, PolyAI is delighted to invite you to play our...
How do AI agents understand customer intent from queries?
Artificially intelligent agents (or AI agents) need to understand what customers actually want in order to provide excellent customer service....
How to do call deflection the right way
There’s nothing quite like hold music and long wait times to kill your customer experience. 56% of customers say that...