Deliver the service that your customers deserve with seamless, on-brand interactions powered by lifelike voice AI.
Eliminate hold times, recover revenue, and uncover insights, making service what it should be: efficient, personal, and human.
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Trusted by
"PolyAI does so much more than just answering basic queries for our customers - handling identity verification, processing payments, and even selling add-on packages to our customers. I’m impressed with their capabilities so far, and there’s still plenty more to look forward to!"
The numbers speak for themselves.
50%
reduction in call volume
85%
CSAT score
$7M
annual revenue taken in bookings
100%
calls answered, 24/7/365
Realize your boldest voice AI ambitions with PolyAI’s end-to-end, AI-powered voice automation, delivered in just 8 weeks.
The first voice AI seamlessly integrated with Zendesk.
Offer lifelike voice AI interactions alongside Zendesk solutions to help your customers get what they need, in their own words. Reduce customer and agent effort with our integrations for Zendesk for Service and Zendesk Voice to automate tasks such as caller verification and ticket creation.
Trusted by Zendesk, and available via Zendesk Marketplace.
Benefit from direct collaboration between Zendesk and PolyAI to bring the future of customer service to life. PolyAI is part of the Zendesk Ventures portfolio and available through Zendesk Marketplace.
Conversations customized for your brand, supported by experts.
Co-design, build and deploy voice AI into production in just 8 weeks with the help of conversation designers and engineers in expertise in GenAI and speech technologies. Develop custom, lifelike voices to help deliver consistent experiences over the phone to match your brand.
Intuitive spoken conversations with customers, in any language.
A comprehensive Spoken Language Understanding (SLU) stack, combined with proprietary Natural Language Understanding (NLU) and speech synthesis technologies, so customers can get the most relevant information without the frustration of legacy solutions.
Analytics dashboards to unlock new insights about customer journeys.
Collect and analyze requests in natural language to access new operational insights, in the voice of your customers. Drive operational improvements to customer experience, upsell strategies, and loyalty workflows with custom metrics.
Voice AI you can trust: scalable, secure, and enterprise-ready.
PolyAI has attained enterprise-grade compliance certifications such as ISO-27001 and SOC-2, with extensive experience deploying GenAI for customer-facing use cases at enterprise scale.
We have an unmatched track record of deploying lifelike voice AI at scale for organisations in travel & hospitality, finance services, retail, healthcare and many other industries.
We have over 1,500 voice assistants in production today answering millions of real customer phone calls.
We deploy generative AI at scale. Some of our deployments handle the workload equivalent to that of a 1,000-seat contact center.
Our global footprint spans over 12 different languages across 18 countries, with bilingual and multilingual modes of interaction.
An all-in-one customer service solution, enhanced by PolyAI’s transformative capabilities.
Integrate PolyAI’s lifelike voice AI with Zendesk for Service and Zendesk Voice to drive better conversations, reduce customer effort and adapt faster to change.
Authenticate calls and resolve FAQs.
- Caller ID and verification in natural language.
- Generative AI-powered FAQ and knowledge base.
- Comprehensive guardrails and safety measures.
Seamless agent escalation.
- Advanced call routing.
- Generative AI-powered post-call summarization and agent screen-pop.
- Integrations with Zendesk Voice and other contact center solutions.
Unified records in Zendesk.
- Automatic ticket creation and update.
- API access to call transcriptions and audio.
- API access conversations data and custom metrics.
How can Zendesk customers transact with PolyAI?
PolyAI’s customer-led voice assistants now available on Zendesk Marketplace.
