What you’ll learn from the Gartner 2025 Hype Cycle for CRM Technologies.
What is the priority matrix for CRM technologies
Identify technologies with significant potential for benefit and impact to address CRM challenges and unlock new potential for enterprises.
How to use this framework
Discover the key drivers and obstacles for AI innovation and the strategic recommendations for enterprise applications.
What leaders must do to take advantage
Understand the business impact, key drivers, and obstacles of agentic AI. Get user recommendations on how to begin your digital transformation.
“Customer service and support leaders face pressure to reduce cost of service. As customer service request volumes grow, leaders cannot just add headcount, so increased automation of complex interactions becomes a priority. Capabilities of AI agents for customer service and support can support sustained growth while further reducing the labor dependency inherent in that function.”
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