How Landry's Golden Nugget automates 34% of hotel room reservation calls

Increased call volume and reduced staff led Golden Nugget to invest in pioneering voice automation to assist the team with handling calls to the hotel PBX operators.

Golden Nugget were looking for a complete solution to meet the overwhelming reservations demand coming through on the phone. Without the staff to handle the influx, they needed a way to automate the call booking process without compromising on the guest experience.