I met my co-founders Tsung-Hsien Wen and Pei-Hao Su in 2014 during our time at the Cambridge Dialogue Systems Group. Even back then, academics were saying the problem of speech recognition was ‘solved’. The technology had reached “human-level performance” – meaning it was about as good as it could get. But it still wasn’t good […]

Customers expected to make 700,000 table bookings per year using artificial intelligence PolyAI, a leading provider of enterprise voice assistants today announces the launch of a Digital Host for Whitbread PLC’s Beefeater restaurants – a new industry-leading voice assistant taking table bookings over the phone at all 173 Beefeater locations across the UK. The Whitbread […]

Eliminating wait time and abandoned calls with easy to implement voice AI, PolyAI is changing the way enterprises handle customer service over the phone. London, United Kingdom — PolyAI, a leader in voice-first conversational AI, today announced its availability with Amazon Connect, an easy-to-use omnichannel cloud customer service contact center from Amazon Web Services (AWS). […]

Enterprise voice bot market heats up as companies use AI to route calls, answer questions, book reservations and take orders London — PolyAI, the leading supplier of enterprise-ready voice assistants, is poised for rapid growth in the US thanks to investment from Khosla Ventures and recent deals with Landry’s Entertainment, Greene King, Starling Bank and […]

PolyAI’s CEO & co-founder Nikola Mrkšić spoke with Tivix about how PolyAI is leading the evolution in conversational AI, and the challenges faced along the way. Nikola, you come from a machine-learning background. When did you realize that there was a real need for conversational AI in customer service? Five years ago, telling large enterprises […]

The AI in Business Podcast from Emerj has just released their latest episode: The CX Impact of AI for Voice – with PolyAI CEO Nikola Mrkšić.  Nikola speaks with podcast host Daniel Faggella about why voice is critical for customer service, and the challenges presented by conversational AI design, such as creating a speech-to-text model […]

Congratulations to PolyAI CEO & co-founder Nikola Mrkšić who has just been named in Forbes 30 Under 30 Europe class of 2021 in the technology category! Nikola is recognized for co-founding PolyAI in London in 2017, and for the company’s work in developing machine learning for the next generation of conversational user interfaces. PolyAI has […]

PolyAI CEO & Co-Founder Nikola Mrkšić spoke to Daniel Whitenack and Chris Benson last week on the Practical AI podcast. The topic of the podcast is next-gen voice assistants, and Nikola takes Daniel and Chris on a deep dive into conversational AI, discussing the next generation of voice assistants that will be capable of handling […]

PolyAI has been honored for achievements in Enterprise Voice Assistants. NEW YORK, April 7, 2021 — CB Insights today named PolyAI to the fifth annual AI 100 ranking, showcasing the 100 most promising private artificial intelligence companies in the world. “This is the fifth year CB Insights has recognized the most promising private artificial intelligence […]