PolyAI named to Forbes AI 50 2023 list
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Customer-led voice assistants are now available on AWS Marketplace

London, UK – PolyAI, a leading global provider of customer-led voice assistants, announced its products are now available on AWS Marketplace – Amazon’s digital catalogue that makes it easy for enterprises to find, buy, deploy, and manage third-party software, data, and services that run on Amazon Web Services (AWS). PolyAI’s customer-led voice assistants are designed […]

PolyAI named to Forbes AI 50 2023 list

We are delighted to announce that Forbes, Sequoia Capital and Meritech Capital have recognized PolyAI in the AI 50 2023 list. Now in its fifth year, this is the first time Forbes has opened AI 50 beyond North American companies to become a global list. With nearly 800 submissions, the list calls out the most […]

PolyAI wins two Best of Enterprise Connect Industry Awards

We are thrilled to announce that PolyAI won two awards at this year’s Best of Enterprise Connect Industry Awards. The Best of Enterprise Connect award program recognizes excellence and innovation in the enterprise communications and collaboration industry, where we were successful in the following categories: Best Innovation in Customer Experience Most Innovative Use of AI […]

PolyAI Deepens Partnership with Twilio to Provide Customer-Led Conversational Assistants

Following a recent round of $40m Series B funding, in which Twilio Ventures participated, PolyAI and Twilio today announced the integration of PolyAI’s customer-led conversational assistant with Twilio Flex and Twilio Programmable Voice, the world’s most flexible contact center platform. Twilio Flex allows enterprises to deploy a 100% cloud-based contact center in days, not months. […]

The Big Table Group Chooses PolyAI’s Customer-Led Conversational Assistant to Improve Customer Experience and Enable Growth

PolyAI press release All calls answered and up to 75% fully handled at Bella Italia and Café Rouge by PolyAI LONDON, UK – 28th February 2023 – PolyAI today announced that leading independent UK restaurant group, The Big Table has chosen its customer-led conversational assistant to improve customer experience and enable growth. The Big Table […]

PolyAI Accelerates Growth in AI Voice Automation Market by Opening New US R&D facility and Appointing US-based SVP Marketing

PolyAI press release 100% growth in team over last six months, with 25% now US-based, focus on $3.8 billion annual market opportunity in Conversational AI. Following a recent round of $40m Series B funding, customer-led conversational assistant provider, PolyAI today announced a number of major initiatives and leadership appointments to support growth in key US and European […]

PolyAI raises $40m Series B to help put superhuman voice assistants behind every customer service line

I met my co-founders Tsung-Hsien Wen and Pei-Hao Su in 2014 during our time at the Cambridge Dialogue Systems Group. Even back then, academics were saying the problem of speech recognition was ‘solved’. The technology had reached “human-level performance” – meaning it was about as good as it could get. But it still wasn’t good […]

Whitbread PLC Deploys PolyAI Voice Assistant for Enhanced Guest Service

Customers expected to make 700,000 table bookings per year using artificial intelligence PolyAI, a leading provider of enterprise voice assistants today announces the launch of a Digital Host for Whitbread PLC’s Beefeater restaurants – a new industry-leading voice assistant taking table bookings over the phone at all 173 Beefeater locations across the UK. The Whitbread […]

PolyAI voice assistants now available with Amazon Connect

Eliminating wait time and abandoned calls with easy to implement voice AI, PolyAI is changing the way enterprises handle customer service over the phone. London, United Kingdom — PolyAI, a leader in voice-first conversational AI, today announced its availability with Amazon Connect, an easy-to-use omnichannel cloud customer service contact center from Amazon Web Services (AWS). […]