Featured resources BlogIntroducing Agent Studio: The only voice-first omnichannel platform for conversational AIDelivering excellent customer service over the phone starts with effective listening. A voice assistant must accurately hear and understand what... WebinarLive demoEvery month, our voice AI experts host a live hour-long session to help you learn about PolyAI, customer-led voice assistants, and enterprise AI in general. GuideHow to calculate the ROI of an AI agent Call RecordingLisa’s order tracking queryListen to an AI-powered customer-led voice assistant handle an order tracking inquiry. Call RecordingOliver’s hotel reservationListen to an AI-powered customer-led voice assistant handle a hotel room reservation. All resources Filter your results Content type Category Industry BlogWhy Gen-Z still picks up the phone: Breaking misconceptions in the age of AI BlogRethinking enterprise automation: From contact center to customer command center BlogWhy the contact center is a strong starting point for AI transformation GuideThe customer command center: A new era of agentic customer service. BlogDesigning for depth: Why linguistic expertise matters in voice AI GuideModernizing financial services CX with voice AI Case StudyHow Pacific Gas and Electric reduced customer effort by 25% with PolyAI BlogBuilding trust and easing customer effort with PolyAI and NVIDIA Riva BlogHow financial services leaders can build scalable AI agent strategies from day one BlogForward deployed engineers: Solving 10 real problems a day, not 10 engineering tickets BlogFrom missed calls to memorable moments: How AI is redefining hospitality engagement BlogIntroducing Owl: A new speech recognition model from PolyAI EventRAISE Summit 2025 BlogWhy Klarna is investing in more human agents, and how to build an AI agent that succeeds. BlogEnterprise considerations for agentic AI BlogHow self-learning agents are improving customer service experience