PolyAI wins Artificial Intelligence Excellence Award

We are delighted to announce that PolyAI has won Best Product/Service: Intelligent Agent at the 2024 Artificial Intelligence Excellence Awards.

Organized by the Business Intelligence Group , the awards recognize the unique solutions that stand out in a crowded artificial intelligence space.

This award honors those dedicated to utilizing AI advancements to be a force for good, judged by a panel of notable industry experts.

“We are extremely excited that our work on customer-led voice assistants has been recognized for this award. This recognition is a testament to the hard work, dedication, and commitment of every member of the PolyAI team,” said Nikola Mrkšić, CEO of PolyAI.

Winning these awards is a welcomed validation point in our mission to build customer-led voice assistants that carry on natural conversations with customers to solve their problems.

About PolyAI

PolyAI voice assistants handle customer service inquiries with the care and attention of a real person. Our voice assistants put the customer in control of the conversation and create a more natural experience by understanding customers regardless of what they say or how they say it.

We deliver exceptional voice experiences by combining our best-in-class technology stack and design methodology. Our methodology recognizes the unique challenge of gaining a caller’s trust through qualities such as transparency, empathy, and clarity and promotes engagement over containment.