Scream “AGENT, AGENT” all you want—there’s no escape.
This spooky season, PolyAI is delighted to invite you to play our new game – Looped: A Customer Service Nightmare.
We created Looped to highlight the frustration of navigating outdated IVRs and poorly designed voice assistants.
It’s no secret that most organizations are simply unable to answer every single customer’s phone call instantly. Staffing and budget just don’t allow for it. There was an expectation that customer service would go entirely digital, but the years have ticked past, and customers are still phoning.
So, it’s no surprise that brands have been experimenting with automated solutions to allow customers to self-serve over the phone. The results, however, have been underwhelming…
Customers are often greeted by a recorded message asking if they’ve tried the website. After sitting through 1-2 minutes of that, they’re faced with an IVR that assumes they understand your call center as well as you do. Conversational IVR using speech recognition technology to allow callers to speak their inquiries can be even worse, often failing to understand callers completely. And then we have hold music… we all know how customers feel about that…
Whether you’re a customer or you run a call center, we know you’ll find something familiar in Looped.
So play along! Can you escape the customer service nightmare?
Enter if you dare...
Can you escape the customer service nightmare? Or will you be trapped in the automation loop forever?
Play LoopedOn a serious note
It doesn’t have to be like this.
With the right solution, even automated phone support can be worthy of your customers.
At PolyAI, we create lifelike voice assistants that can automate over 50% of customer phone calls and consistently deliver your best brand experience.
- Make customers feel heard and increase CSAT by 14% like Unicredit.
- Slash wait times and decrease call volume by 30% like Atos.
- Leverage generative AI and answer calls 24/7 like Hopper.
Ready to end the customer service nightmare?