CCE (Customer Connect) 2025
April 16 - 17, 2025
Las Vegas, NV
Hotels
Frost & Sullivan Spring 2025
April 6 - 9, 2025
Ft. Lauderdale, FL
IHTF 2025
March 18 - 20, 2025
Faro, Portugal
Enterprise Connect 2025
March 17 - 20, 2025
Gaylord Palms, FL
Consero Spring 2025
March 10 - 12, 2025
Coral Gables, FL
PolyAI announces strategic collaboration with AWS to drive enterprise adoption of next-gen voice AI in customer service
Customers are more discerning than ever before. As consumers, we’ve grown used to the instant gratification provided by digital experiences....
Innovation in the hospitality industry: 9 ideas and trends to watch in 2025
How to increase guest satisfaction in the hotel industry
VOX 2024
At PolyAI VOX 2024: Horizons, we’re taking a realistic look at how AI is already transforming contact centers, and offering practical advice from contact center and CX leaders who’ve been where you are. Join us in figuring out how to build the contact center of the future, today.
PolyAI achieves AWS Travel and Hospitality Competency status
Customers are more discerning than ever before. As consumers, we’ve grown used to the instant gratification provided by digital experiences....
Conversations: Brian Jeppesen, Fertitta Entertainment.
How Landry’s is using call center voice AI to champion the customer in customer service automation
We were thrilled to be joined by Brian Jeppesen, Director of Contact Center Operations at Landry’s, for PolyAI VOX 2023...
Revolutionizing customer experience with Caesars Entertainment
In the world of high-revenue business, the importance of exceptional customer experience cannot be overstated. During his presentation at PolyAI...
VOX 2023
At PolyAI VOX 2023, we’ll explore how some of the world’s most innovative companies are leveraging the latest breakthroughs in AI to drive engaging customer service interactions, at scale.
Future-proofing the phone: Embracing voice assistants for hotel staffing challenges
Hotel contact centers are under increasing operational pressure. 87% of hotels in the United States report insufficient personnel, and 36...
Responding to the MGM hack: is call center voice AI a vulnerability or security asset
Last week, MGM Las Vegas fell victim to a cyber attack as a result of social engineering. Reports indicate members...
Revolutionizing reservations: AI-powered call center solutions for never missing a call again
Despite the rise of the AI powered call center, when booking a hotel room or table at a restaurant, many...
Anna’s transfer question
Listen to an AI-powered customer-led voice assistant handle a travel transfer inquiry.