Customers are more discerning than ever before. As consumers, we’ve grown used to the instant gratification provided by digital experiences....
At PolyAI VOX 2024: Horizons, we’re taking a realistic look at how AI is already transforming contact centers, and offering practical advice from contact center and CX leaders who’ve been where you are. Join us in figuring out how to build the contact center of the future, today.
Customers are more discerning than ever before. As consumers, we’ve grown used to the instant gratification provided by digital experiences....
June 24 - 27, 2024
Charlotte, NC
June 3 - 6, 2024
Las Vegas, NV
April 16 - 18, 2024
Barcelona, ESP
March 25 - 28, 2024
Gaylord Palms, FL
April 24 - 26, 2024
Las Vegas, NV
March 25 - 28, 2024
Fort Lauderdale, FL
We were thrilled to be joined by Brian Jeppesen, Director of Contact Center Operations at Landry’s, for PolyAI VOX 2023...
In the world of high-revenue business, the importance of exceptional customer experience cannot be overstated. During his presentation at PolyAI...
At PolyAI VOX 2023, we’ll explore how some of the world’s most innovative companies are leveraging the latest breakthroughs in AI to drive engaging customer service interactions, at scale.
Hotel contact centers are under increasing operational pressure. 87% of hotels in the United States report insufficient personnel, and 36...
Last week, MGM Las Vegas fell victim to a cyber attack as a result of social engineering. Reports indicate members...
Despite the rise of the AI powered call center, when booking a hotel room or table at a restaurant, many...