Is your contact center ready for a customer-led voice assistant?
As the customer service landscape continues to evolve, companies are looking for new ways to improve the customer experience and...
Customer experience
Trustworthy robots? Building customer relationships with conversational assistants
In most cases, we trust technology to do its literal job. Every time you make a phone call or turn...
What calls should companies automate with conversational assistants?
As contact centers struggle to handle high call volumes, many turn to conversational assistants to resolve common customer queries. But...
The 5 pillars of customer-led conversation
Previous generations of voice technology have created frustrating experiences for customers trying to resolve their problems on the phone. Customers...
Why customers still call, and how voicebots can help
Over the last decade, companies have made significant investments in digital self-service, allowing customers to complete transactions and solve problems...
Achieving zero touch resolution with customer-led conversations
Many companies have attempted to remove pressure on the contact center by investing heavily in digital self-service channels like apps,...
Unlocking your investment in digital self-service with Zero Touch Resolution
In an effort to create frictionless customer experiences, companies have invested significantly in digital transformation for customer self-service. These investments...
“He’s too creepy and manipulative”: What enterprises can learn from Meta’s BlenderBot
Meta, the parent company of Facebook, recently released their new conversational AI voice assistant, BlenderBot. It didn’t take long for...
AI-powered appointment setting, a use-case deep dive
The AI in Business Podcast from Emerj has just released their latest episode: AI-Powered Appointment Setting, a Use-Case Deep Dive...
How to deploy call center voice AI
Call center voice AI is fast becoming integral in delivering excellent customer service over the phone. Voice assistants powered by...
No Longer Science Fiction: Nikola Mrkšić talks Conversational AI with Tivix
PolyAI’s CEO & co-founder Nikola Mrkšić spoke with Tivix about how PolyAI is leading the evolution in conversational AI, and...
The AI in business podcast: The CX impact of AI for voice with Nikola Mrkšić
The AI in Business Podcast from Emerj has just released their latest episode: The CX Impact of AI for Voice...
Port Conversational AI into Any Language in a Week
We’re thrilled to announce our next webinar:How to port conversational AI into any language in a week< Globalized businesses have...
3 Common Voice Assistant Errors, and How to Avoid Them
If you’ve tried voice automation – via Siri, Alexa, or a conversational IVR – chances are, you’ve had a bad...
Voice recognition biometrics don’t solve authentication problems: Here’s a better solution
Multilingual voicebots: How voicebots handle languages & accents
7 reasons why voice assistants are crucial for handling peaks in your call center
As we head into the holiday season, many call centers will be dealing with a peak in demand. These can...
Why DIY conversational AI won’t achieve performance at scale
We come across a lot of companies that are experimenting with DIY conversational voice assistant capabilities offered by the likes...