Earlier this year, we announced that PolyAI had joined the Microsoft Partner Network and expanded our Agent Studio platform to Microsoft Azure. This expansion empowers enterprises with enhanced control over their PolyAI deployments, supporting needs such as compliance, data residency, and seamless integration across their Microsoft ecosystem.
Just last month our CEO, Nikola Mrkšić, sat down with Alan Ross, Head of Dynamics 365 Customer Service at Microsoft, at our flagship customer conference VOX 2025 to share lessons about scaling conversational AI, building smarter, more humanlike agents, and what’s next for customer-facing AI. You can catch this on demand here.
Here are three examples of how PolyAI is working in the Microsoft ecosystem today:
1. Our AI agents are integrated with Dynamics 365 and Dynamics 365 Contact Center
Through the integration with Dynamics 365, our AI agents can access deep customer context to provide more relevant, personalized support and give businesses a clearer view of the full customer journey. The integration also spans Dynamics 365 Contact Center, Copilot for Service, Azure Communication Services, and Microsoft Dataverse, ensuring real-time context flows seamlessly to staff when a human handoff is needed.
2. We’ve helped major enterprises migrate from End-of-Life Nuance IVR applications to our Agent Studio platform
Nuance IVR applications typically span thousands of intents, with complex capabilities built up over decades. We’ve helped Fortune 500 companies modernize and migrate these legacy applications, re-deploying as AI agents on our Agent Studio platform at full production scale.
3. PolyAI is available on Azure Marketplace
We’re helping Microsoft Azure customers realize more value and flexibility from their cloud spend via our listing on Azure Marketplace. You can find out more here.
Leanr more on how PolyAI helps enterprises deploy production-grade voice AI agents faster.