Transform your contact center operations
Human-like AI
Empathetic, fluent, and responsive. Leveraging proprietary AI technology, our agents de-escalate, shift tone, and adapt in real time, giving customers an empathetic, fluent, and responsive experience, freeing up staff to take on sensitive calls.
Customer safety first
Our platform, Agent Studio, was built for finance-grade control and reliability. It was designed with the granularity and safety standards demanded by financial organizations, letting you control everything from permissions to escalation pathways.
Advanced analytics
Our analytics capabilities go further than just populating dashboards with data. Using AI, we can analyze customer interactions to rate the quality of those engagements and deliver business improvement recommendations to your fingertips.
Deploy quickly
Our team partners with you on seamless setup, training, and optimization, with white-glove integration for your CRM, contact center software and any other crucial systems.
Proven
Refined on real financial language so we can detect the words that matter. PolyAI’s language models are fine-tuned for financial deployments so they can recognize bespoke terminology and context.
Enterprise-ready
We've completed thousands of complex real-world deployments, supporting 12 languages across 18 countries. We offer centralized reporting, multi-location support, and full flexibility for enterprise locations.
Key results
in agent labor cost savings over three years, as found in a Forrester Total Economic Impact study
Containment for Quicken since launch
point NPS increase for UniCredit
See immediate impact with AI agents.
- Productivity gains – high containment rates free up staff to focus on high-value tasks
- Increased revenue – resolve more calls on first contact and lower servicing costs
- Higher customer satisfaction – proven CSAT improvements among financial services customers like Metro Bank
- Strategic insights– robust analytics unlock new use cases over time
