2024
25 women in CX to watch
PolyAI is thrilled to celebrate International Women's Day by honoring the remarkable achievements of our inaugural 25 women in CX to watch.
PolyAI is thrilled to celebrate International Women’s Day by honoring the remarkable achievements of our inaugural 25 women in CX to watch.
This list showcases extraordinary women at the forefront of innovation in customer experience. These leaders are pioneering new strategies and technologies and courageously taking calculated risks to enhance how their organizations engage with customers.
The 25 women in CX to watch hail from various backgrounds and industries, and are all united by their common goal of elevating customer experience. Their work is instrumental in shaping the future of customer interactions, leveraging cutting-edge conversational AI technologies, and implementing forward-thinking customer service solutions.
As we celebrate their accomplishments, we are reminded of the significant impact that visionary leaders can have in driving progress and fostering innovation.
Natalie Beckerman
IHG
Global Head of Customer Support Operations
Jessica Bengtzen
Saks
AVP, Contact Center Operations
Jaki Breland
SelectQuote
Director, AI & Innovation
Gayatri Mantena
CVS Health
Lead Director - Contact Center and Telephony Automation
Talia Castellanos
American Airlines
Managing Director, Customer Service Recovery and Contact Centers Planning and Operations
Danielle DeCosta
Upstack
VP of Supplier Management and Enablement
Terri DeMent
Nestlé Purina PetCare
Director, Consumer Services
Meghan Dewey
Duke Energy
Vice President, Customer Products & Services
Linda Gattis
Carrier Solutions Group powered by Bridgepoint
Managing Partner
Wini Hebalkar
Allstate
Chief Services Officer, Allstate Protection Plans
Shannon Hite
Mutual of Omaha
Chief Customer Service Officer
Jo Lai
Hopper
Business Unit Leader, Customer Experience
Chrystal LeWark
Athena Solutions
Managing Partner
Laurie Giammona
DIRECTV
Executive Vice President & Chief Customer Officer
Veronica Moturi
Brinks Home
Senior Vice President of Customer Experience
Becky Ploeger
Hilton
Global Head of Hilton Reservations and Customer Care
Kristin Punter
PG&E
Sr. Director, Customer Service Outreach (CSO) & Strategic Workforce Management (WFM)
Jackie Strohbehn
Nelnet
President, Nelnet Campus Commerce
Lauren Sullivan
Howard Brown Health
CIO
Sara Taheri
Northwestern Mutual
Principal Product Manager, Strategic AI Enablement
Mellissa Willems
United Rentals
Director, Customer Care & Outbound Sales
Keisha Willis
AARP
Head of Customer Care Quality Intelligence
Anastasia Zdoroviak
Rappi
VP, Customer Experience
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