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“PolyAI VOX 2023 was enlightening, and I found immense pleasure in delving into each customer’s journey from start to finish. It offered valuable perspectives on strategies, executions, training, and responses from both customers and employees.”

VOX 2023 attendee

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Hear how FedEx became the first company to launch a voice assistant that speaks over ten languages

Take an exclusive look at a framework for evaluating AI solutions in the contact center

Find out how to build a customer-led AI strategy and champion the customer in customer service automation

Hear how industry leaders are leveraging cutting-edge AI technology to actively enhance customer experience

Learn how to overcome the challenges of balancing customer experience and operational efficiency

Hear firsthand about the process of buying, building, and launching voice AI so you can mimic success stories and learn from the failures!

Speakers

Paul Pugal

Managing Director, Customer Experience UK & Ireland
FedEx

Pavan Kapur

Chief Commercial Officer
Caesars Entertainment

Terri DeMent

Director, Consumer Services
Nestlé Purina PetCare

Kurt Wilson

Head of Service Operations
Hopper

Dan Savino

SVP of Artificial Intelligence and Innovation
SelectQuote

Dan Eddie

Director of Customer Service
Simplyhealth

Bryan Delmont

Operations Manager
Bonfe

Mike Hansen

Director of Contact Center Operations
Carter’s

Brian Jeppesen

Director of Contact Centers
Landry’s Inc, LLC

Nikola Mrkšić

CEO & Co-Founder
PolyAI

Yan Zhang

COO
PolyAI

Michelle Schroeder

SVP of Marketing
PolyAI

Brad Stein

Global VP of Solutions Consulting
PolyAI

Kylie Whitehead

Senior Director of Marketing, Brand
PolyAI

Devidas Desai

VP of Product
PolyAI

Damien Smith

Senior Communications Manager
PolyAI

Tarell Harrison

Enterprise Account Executive
PolyAI

Meghan Berton

Product Manager
PolyAI

Thanks to our sponsors

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