Join us at PolyAI VOX 2023
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PolyAI VOX2023

Driving customer engagement for business results


Thursday, November 16
10:00AM – 2:00PM EST / 3:00PM – 7:00PM BST

As more and more companies turn to AI to support overworked and under-resourced customer service teams, is customer experience coming under threat?

How can customer-centric companies continue to offer competitive CX at scale? Can AI take the pressure off your contact center AND actively improve CX?

At PolyAI VOX 2023, we’ll explore how some of the world’s most innovative companies are leveraging the latest breakthroughs in AI to drive engaging customer service interactions, at scale.


Why attend

Hear from people who’ve been there

Get the inside scoop from people who’ve launched voice assistants. Hear first hand about the process of buying, building and launching voice AI so you can mimic success stories and learn from the failures!

Get real-time access to the experts

Ask questions and interact with people who’ve launched voice assistants, top machine learning engineers, contact center architects and more.


Keynote: Paul Pugal, FedEx

Putting customers in the driver’s seat: Keeping automation human

Championing the customer in customer service automation

Keynote: Pavan Kapur, Caesars

AI for disruption: Using AI for competitive differentiation

Customer-led conversations in the age of generative AI


Subject to change


Paul Pugal

Managing Director, Customer Experience UK & Ireland

Pavan Kapur

Chief Commercial Officer
Caesars Entertainment

Brian Jeppessen

Director of Contact Centers
Landry’s Inc, LLC

Mike Hansen

Director of Contact Center Operations

Nikola Mrkšić

CEO & Co-Founder

Michelle Schroeder

SVP of Marketing

Nathan Liu

Head of Deployments

Brad Stein

Global VP of Solutions Consulting

Yan Zhang

Chief Operating Officer

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