Join us at PolyAI VOX 2023
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PolyAI VOX2023

Driving customer engagement for business results

When

Thursday, November 16
10:00AM – 2:00PM EST / 3:00PM – 7:00PM BST

As more and more companies turn to AI to support overworked and under-resourced customer service teams, is customer experience coming under threat?

How can customer-centric companies continue to offer competitive CX at scale? Can AI take the pressure off your contact center AND actively improve CX?

At PolyAI VOX 2023, we’ll explore how some of the world’s most innovative companies are leveraging the latest breakthroughs in AI to drive engaging customer service interactions, at scale.

 


Why attend

Hear from people who’ve been there

Get the inside scoop from people who’ve launched voice assistants. Hear first hand about the process of buying, building and launching voice AI so you can mimic success stories and learn from the failures!

Get real-time access to the experts

Ask questions and interact with people who’ve launched voice assistants, top machine learning engineers, contact center architects and more.

Agenda

Keynote: Paul Pugal, FedEx


Putting customers in the driver’s seat: Keeping automation human


Championing the customer in customer service automation


Keynote: Pavan Kapur, Caesars


AI for disruption: Using AI for competitive differentiation


Customer-led conversations in the age of generative AI

 

Subject to change

Speakers

Paul Pugal

Managing Director, Customer Experience UK & Ireland
FedEx

Pavan Kapur

Chief Commercial Officer
Caesars Entertainment

Brian Jeppessen

Director of Contact Centers
Landry’s Inc, LLC

Mike Hansen

Director of Contact Center Operations
Carter's

Nikola Mrkšić

CEO & Co-Founder
PolyAI

Michelle Schroeder

SVP of Marketing
PolyAI

Nathan Liu

Head of Deployments
PolyAI

Brad Stein

Global VP of Solutions Consulting
PolyAI

Yan Zhang

Chief Operating Officer
PolyAI

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