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PolyAI wins gold at The 2024 Stevie Awards for Sales and Customer Service

April 19, 2024

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We’re proud winners of a gold-level award in the contact center solution category in the 18th annual Stevie Awards for sales and customer service.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes nine of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

More than 2,300 nominations from organizations of all sizes and in virtually every industry in 44 nations and territories were considered in this year’s competition.

How the Stevie Awards are judged

Winners were determined by the average scores of more than 200 professionals worldwide on seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year.

A breakdown of all the categories and details about the winners are listed here.

“This is an incredibly exciting time for PolyAI. We’re delighted to be recognized for a Stevie Award in a competitive category. Winning this award is a welcomed validation point in our mission to build customer-led voice assistants that carry on natural conversations with customers to solve their problems.”

About PolyAI

PolyAI voice assistants handle customer service inquiries with the care and attention of a real person. Our voice assistants put the customer in control of the conversation and create a more natural experience by understanding customers regardless of what they say or how they say it.

We deliver exceptional voice experiences by combining our best-in-class technology stack and design methodology. Our methodology recognizes the unique challenge of gaining a caller’s trust through qualities such as transparency, empathy, and clarity and promotes engagement over containment.

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