We founded PolyAI in 2017 as a means of applying the latest conversational AI research to customer service. We had big ambitions, but we could not have anticipated the progress we’ve made in just 6 short years.
A lot has changed since 2017. A global pandemic shook the world and flipped the way we think of customer service on its head. An economic crisis forced companies to redress how they think about customer relationships. Advances in social media and digital advertising have leveled the playing field for consumer-facing companies, empowering customers to have higher standards regarding the support they receive from companies.
Today, PolyAI has 150 employees with offices in London and New York. Our conversational assistants are answering phones on behalf of some of the world’s most recognizable brands, like Marriott, Unicredit, Carnival and Carter’s. We have clients in the US, UK, Europe and Asia, in industries ranging from hospitality, banking, healthcare, insurance, retail, telco, home servicing, and many others.
And so, with much more excitement ahead of us, I am delighted to share with you today a brand new visual identity for PolyAI.
While we remain committed to deep conversational AI research (watch this space for an exciting generative-AI advancement), our new brand also reflects our mission to empower our clients and their customers. We want to empower every business to be the best version of themselves for their customers, and for every customer to have the conversations they want, when and how they want them.
We have a lot of exciting news in store, so I’ve recently started a new conversational AI podcast (alongside my colleague Michelle Schroeder) to share the latest research from PolyAI and news about the industry and its implications for business users. Subscribe to our YouTube channel to keep up!