Being customer-led means having privacy, security, and compliance at the heart of your tech stack.
AI your customers can trust
- Futureproof authentication: Use natural conversations to authenticate your customers…not vulnerable biometric technology.
- Ensure that every interaction is private and secure, in every industry, in every country across the globe.
We have compliance certifications and protocols in place to ensure that every single interaction is private and secure.
We invest as much in our platform security as we do in our product – your product is only as good as your ability to protect it.
- ISO 27001-certified
- Physical security – hosted on AWS providing robust physical data center security
- Always-on data infrastructure – designed to scale, our infrastructure runs 24/7 to ensure high availability with efficient load balancing.
- Audits, testing and third-party monitoring – ensure that our voice assistants are secure and compliant at all times
Ethical and safe generative AI
Smart, gated generative AI use – putting GenAI to work in the right parts of your customer conversations, promoting brand safety while benefiting from the immense knowledge and increased empathy of a generative-powered conversation.