Guest-led voice assistants for restaurants: The definitive buying guide for reservations teams
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Many restaurants have invested heavily in digital booking systems and apps to reduce pressure on the phone channel. But guests are still calling to make reservations.
It’s a hard habit to break, and many diners still rely on the convenience of picking up the phone to make a reservation on the go.
Big restaurant groups have invested in outsourced call centers or building in-house central reservation teams to handle phone calls. But this is an expensive option, eating into already overstretched budgets.
Times are changing, and a new generation of voice assistants promises to answer 100% of restaurant phone calls 24/7/365, ensuring that restaurants never have to miss another call.