About us
We believe every conversation matters
PolyAI helps enterprises become the best version of themselves in every customer interaction. We work with them to build, run, govern, and improve dialog agents that handle their most complex customer conversations.
PolyAI started in 2017 with a simple observation: enterprises shouldn't have to choose between scale and quality in customer service.
Our founders, Cambridge machine learning researchers, believed voice AI could handle real complex dialog, not just simple requests.
Today, we power millions of customer conversations for the world's leading brands. Our Agentic Dialog Platform combines purpose-built AI with enterprise-grade controls, letting companies deploy voice agents that sound and act like their human representatives.
real conversations power our dialog models
languages supported with native-speaker quality
ROI according to Forrester
week deployment from kickoff to launch
Our leadership team
Nikola Mrkšić
Co-founder & CEO, PolyAI
Shawn Wen
Co-founder & Chief Technology Officer
Eddy Su
Co-founder & SVP Engineering
Ryan Longfield
President of Go-to-Market
Vinh Le
Chief Financial Officer
Christopher Osborne
Chief Product Officer
Morgan Norman
Chief Marketing Officer
Francesca Porter
General Counsel
Helen Greul
SVP, Engineering
Brad Stein
Global VP of Solutions Consulting
Matt Henderson
VP of Research
Dom Matteucci
SVP of Sales
Michael Cibelli
VP of Channel Partnerships
Paul Asoyan
VP of Strategic Alliances
Ester Sanchez del Rio
VP of People
Nathan Liu
VP of Deployments
Toby Gladhill
VP of IT and Compliance
Danielle Waknine
VP of GTM Vertical Expansion
Board members
Emily Walsh
Board Member Lead Investor at Georgian; Board Member at Tractable, Vention, Savana
Bruce Armstrong
Board Member Partner at Khosla Ventures; Board Member at Gitlab, Helium, CEO at PivotLink, KNOVA
Eileen Burbidge
Board Observer Partner at Passion Capital; Product Director at Skype; Board member at Dixons Carphone, Monzo, Tide
Kanu Gulati
Board Observer Investor at Khosla Ventures, Lexion, Waabi, Nomagic & Zendar
Steve Young
Advisor Serial Entrepreneur; Creator of HTK speech toolkit; Pro-Vice-Chancellor of University of Cambridge
Founded in
Employees
patents granted,
3 pending
Academic papers, cited 12,000 times
Customers and partners
We’re building the future of customer experience. Join us.
Explore open roles and help shape AI that’s trusted by the world’s leading brands.
Our offices
New York
1178 Broadway
Fl 2
New York, NY 10001
United States of America
London
3 Sheldon Square
London
W2 6HY
United Kingdom
San Francisco
4 West 4th Avenue
San Mateo
CA 94402
United States of America
Belgrade
PC Ušće
Bulevar Mihajla Pupina 6/19
11070 Belgrade
Serbia
Toronto
240 Richmond St. West
Toronto
ON M5V 1V6
Questions? We’re here to help.
Reach out to learn more about our platform, partnership opportunities, or anything else.