How to scale your voice assistant: Interview with FedEx’s Paul Pugal
At PolyAI VOX 2023, Paul Pugal, the Managing Director of Customer Experience for FedEx, UK, and Ireland, sat down with...
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How to buy conversational AI: Interview with FedEx’s Paul Pugal
At PolyAI VOX 2023, Paul Pugal, the Managing Director of Customer Experience for FedEx, UK, and Ireland, sat down with...
Don’t make me think: Why traditional call center voice AI doesn’t work
There’s a concept in web design called Don’t Make Me Think. It was coined by Steve Krug in his book...
How Bonfe is using call center voice AI for competitive differentiation
At PolyAI VOX 2023, we had the privilege of hosting a panel with industry experts using call center voice AI...
The 10 easiest retail call flows to automate with call center voice AI
Using call center voice AI to handle customer service calls is a great way to increase contact center capacity, improve...
PolyAI makes the World Future Awards Top 100 Next Generation Companies
The World Future Awards has announced the list of the Top 100 Next Generation Companies. The list summarizes the innovation...
How Landry’s is using call center voice AI to champion the customer in customer service automation
We were thrilled to be joined by Brian Jeppesen, Director of Contact Center Operations at Landry’s, for PolyAI VOX 2023...
How SelectQuote is using call center voice AI for differentiation
We were thrilled to be joined by Dan Savino, SVP of Artificial Intelligence and Innovation at SelectQuote, for PolyAI VOX...
Revolutionizing customer experience with Caesars Entertainment
In the world of high-revenue business, the importance of exceptional customer experience cannot be overstated. During his presentation at PolyAI...
The future of generative AI platforms: Navigating the shift from thin to thick wrapper applications
Introduction The age of Large Language Models (LLMs) has seen a surge in generative AI platforms that allow users to...
Can’t decide between customer experience or operational efficiency? Get both
It would be an understatement to say that not all customers are delighted to speak with a voice assistant. Take...
Can call center voice AI take the pressure off the contact center AND improve CX? PolyAI VOX 2023 recap
PolyAI’s first-ever annual event, PolyAI VOX 2023 had an agenda packed full of innovative companies and industry pioneers, our expert...
Key insights from OpenAI’s DevDay
From turbocharged language models to the evolving landscape of voice assistants, OpenAI’s DevDay has undoubtedly left a mark on the...
Introducing your new favorite AI conference – PolyAI VOX
We’re thrilled to announce our brand new conference – PolyAI VOX. In the age of generative AI and large language...
Elevate your customer service: 5 essential strategies for consumer services success
Whether you’re running a plumbing business or managing a pest control company, you need more than technical expertise to thrive....
Introducing the new look PolyAI
We founded PolyAI in 2017 as a means of applying the latest conversational AI research to customer service. We had...
Future-proofing the phone: Embracing voice assistants for hotel staffing challenges
Hotel contact centers are under increasing operational pressure. 87% of hotels in the United States report insufficient personnel, and 36...
Responding to the MGM hack: is call center voice AI a vulnerability or security asset
Last week, MGM Las Vegas fell victim to a cyber attack as a result of social engineering. Reports indicate members...