PolyAI raises $50 million in series C round
I couldn’t be happier to share the news that PolyAI has raised $50 million in a Series C round of...
I couldn’t be happier to share the news that PolyAI has raised $50 million in a Series C round of...
Since COVID, long delays and canceled flights have continued to disrupt airports across the United States. The promise of a...
This article recaps a recent episode of Deep Learning with PolyAI. Enjoy this and other episodes here. The benchmarks for...
This article recaps a recent episode of Deep Learning with PolyAI. Enjoy this and other episodes here. Artificial Intelligence (AI)...
Three years ago, we struggled to handle call volumes due to understaffing and faced a few options: Add an IVR...
The integration of AI is essential for large enterprises that want to innovate, stay competitive, and streamline their operations. However,...
For the Fertitta-owned dining, hospitality, entertainment, and gaming brands Landry’s and Golden Nugget, success is driven by great guest experiences....
We are delighted to announce that PolyAI has won Best Product/Service: Intelligent Agent at the 2024 Artificial Intelligence Excellence Awards....
Speech recognition has come a long way since its early days, with rapid advancements reshaping communication and creating more accessible...
For utilities companies, a new generation of voice assistants is now available to answer customer phone calls, promising higher conversion...
In the face of relentless cyber threats, even giants like UHG-owned Change Healthcare are not immune. The recent ransomware attack...
The way contact centers use data is changing in a big way. It’s about more than just improving customer service...
More than ever, consumers are being pressured to buy more, share more data, express loyalty via subscriptions and introduce new...
We all know that CX impacts how customers perceive brands, but many contact centers are making critical mistakes that are...
Your brand’s reputation is crucial in attracting and retaining customers. With rising customer expectations and the impact of social media...
When assessing the impact of call center voice AI, many companies make the mistake of reviewing metrics in isolation. You...