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Zero Touch Resolution

Resolve 50% of calls before they touch the contact center

Unlock your investment in digital self-service

Customer-centric companies like yours have invested heavily in digital self-service. But customers are still calling.

PolyAI voice assistants bridge the gap between the phone channel and your investments in self-service.

  • Fully resolve 80% of customer queries without an agent
  • Text customers links to helpful online resources
  • Free up your agents for the customers who need them most
Learn more

Zero Touch Resolution in action

Here’s how we’ve helped companies like yours achieve Zero Touch Resolution.

Award-Winning Retail Bank

Achieves 27% Zero Touch Resolution with a PolyAI voice assistant

Global Logistics Company

Achieves 50% Zero Touch Resolution with a PolyAI voice assistant

British Savings Bank

Achieves 30% Zero Touch Resolution with a PolyAI voice assistant

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Branded conversational experiences that drive 90% CSAT

Automation doesn’t have to mean deflection.

Together, we co-create branded conversational experiences infused with the spirit and purpose of your brand.

Empower your customers with trust-led conversations

Give your customers total freedom of expression.

Make your customers feel heard and deliver helpful, on-brand conversations that allow them to solve queries quickly and effectively.

Zero Touch Resolution use cases

Natural language call routing Let customers explain why they're calling in their own words
Frequently asked questions Answer FAQs through natural conversations
Troubleshooting & tech support Guide callers through complex troubleshooting processes
Account management Allow callers to update account details without speaking to an agent
Order management Let callers track and reschedule orders and deliveries
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Bookings & appointments Take, amend and cancel bookings and reservations
Billing & payments Take payments, provide documents and answer questions

Why PolyAI?

Branded conversational experiences

Improve CSAT and contain more calls with a voice assistant that truly represents your brand

Live in 6 weeks

Start delivering value in weeks not months. No training data required.

No integrations needed

Automate 40% of calls with no integrations needed.