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PolyAI for insurance

Superhuman Voice Assistants for Insurance

Automate customer service transactions over the phone with voice assistants that speak like real people

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Download the 10 Reasons You Should Consider Voice Self-Service in Your Contact Center eBook

In this eBook you’ll learn:

Why companies that want to offer robust customer support are now investing in voice self-service in their contact centers
How voice self-service benefits contact center agents
How voice self-service improves CSAT and customer relationships
What data you can get from voice self-service

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Intent Recognition Accuracy

Customer Satisfaction Score

Call Resolution Rate

Conversational policy management

Enable customers to ask questions, make payments and perform other account transactions in natural language, without waiting for an agent.

Reduce call volume by up to 90% by automating the most common, repetitive tasks
Improve customer satisfaction by solving urgent queries immediately, freeing up agents to focus on the callers who need them most
Tame peaks in call volume with a voice assistant that scales up and down to meet demand

Make Use of Data Like Never Before

Access the most informative data you’ve ever seen

Our live dashboards give you access to front-line customer data to provide powerful, real-time insights into customer communications and recommended ways to optimise.

Access full call transcripts and react quickly to issues promoting an increase in calls such as site issues, website problems, current affairs or a rise in specific product enquires.

An AI That Mimics Your Best Agent

Cutting costs shouldn't mean compromising on customer experience.

Our voice assistants are designed to create value for you and your customers.

Safe, Secure and On-Brand

Our solution is ISO27001 certified and GDPR compliant to provide a safe and friendly experience for your customers.

Next Generation IVR

Allow customers to explain why they’re calling without relying on keywords and eliminate misrouted calls once and for all.

Natural Language ID&V

Identify and verify callers against records in your database with natural language ID&V that meets KYC regulations.

Delight Customers, For Less

Our voice assistants understand customers regardless of the language they use, their accent, poor phone connections and background noise.