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PolyAI for insurance

Superhuman Voice Assistants for Insurance

Automate customer service transactions over the phone with voice assistants that speak like real people

Delight Customers, For Less

Our voice assistants understand customers regardless of the language they use, their accent, poor phone connections and background noise.

Metrics from PolyAI Customers

Intent Recognition Accuracy

Customer Satisfaction Score

Call Resolution Rate

Conversational policy management

Enable customers to ask questions, make payments and perform other account transactions in natural language, without waiting for an agent.

  • Reduce call volume by up to 90% by automating the most common, repetitive tasks
  • Improve customer satisfaction by solving urgent queries immediately, freeing up agents to focus on the callers who need them most
  • Tame peaks in call volume with a voice assistant that scales up and down to meet demand

Make Use of Data Like Never Before

Access the most informative data you’ve ever seen

Our live dashboards give you access to front-line customer data to provide powerful, real-time insights into customer communications and recommended ways to optimise.

Access full call transcripts and react quickly to issues promoting an increase in calls such as site issues, website problems, current affairs or a rise in specific product enquires.

Transform your customer experience

Request a Demo