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Data & Insights

Real-Time Conversational Data

PolyAI’s live dashboards provide powerful, real-time insights into customer communications.

PolyAI's live reporting dashboard for conversational data

Live Reporting Dashboard

Monitor demand and get real-time alerts for sudden changes in volume to keep up to date on front-line business intelligence.

You’ll learn how and why your customers contact you, and the best ways to optimise your operations for maximum efficiency and best-in-class customer satisfaction. Access full call transcripts and react quickly to unexpected increases in calls caused by site issues, website problems, current affairs or a new product.

Live conversational data showing an increase in requests about a technical issue

How Live Conversational Data Can Benefit Your Company

  • Proactively identify customer experience issues with real-time analysis of caller intent
  • Access to call transcripts to understand the voice of the customer
  • Enable data-led optimization of first call resolution and customer satisfaction

Why PolyAI?

Superhuman CX

Superhuman CX

Our voice assistants understand your customers, however they speak, in any accent, any language, for as long as it takes to solve their issue.

Low implementation risk

Low implementation risk

Deploy a voice assistant in 4 weeks or less, with no training data required. Fully scales to handle growing complexity.

High ROI

High ROI

Automate conversations end-to-end, with up to 70% first call resolution. Expect a low upfront investment, with scalable, per-minute pricing.

Get in Touch

Learn more about voice-based conversational AI, request a demo or find out how PolyAI can help.

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