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PolyAI Case Studies

Case Study - How Landry's Golden Nugget Hotels and Casinos Deployed a Voice Assistant with 87 Percent Containment on Day 1

Landry's Golden Nugget Hotel & Casinos

How Landry’s Golden Nugget Hotels & Casinos Deployed a Voice Assistant with 87% Containment on Day 1

We spoke with Landry’s Director of Contact Center Operations Brian Jeppesen about his experience working with PolyAI and the results achieved so far.

Read about how PolyAI was able to deploy a voice assistant in just 4 weeks from getting the contract signed, the results from the project, and the future plans and possibilities for Golden Nugget and PolyAI. You’ll also learn how you can deploy your own PolyAI Voice Assistant in just 4 weeks

Read the full case study
BP & PolyAI Case Study


BP prioritises efficiency and transforms their contact center with a PolyAI voice assistant

With PolyAI’s voice assistant, BP were able to tackle their business goals and improve the efficiency of their agent’s workflow in two core ways:

  • Routing all calls to the right department for resolution
  • Capturing key information to handover to the agent
Read the BP case study