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Customer-centric companies like yours have invested heavily in digital self-service.
But customers are still calling.
Zero Touch Resolution bridges the gap between voice inquiries and customer self-service.
Automation doesn’t have to mean deflection.
Together, we co-create branded conversational experiences infused with the spirit and purpose of your brand.
Give your customers total freedom of expression.
Make your customers feel heard and deliver helpful, on-brand conversations that allow them to solve queries quickly and effectively.
See how a global courier achieved 50% Zero Touch Resolution →
Learn more about Zero Touch Resolution from the PolyAI team.
Zero Touch Resolution bridges the gap between voice inquiries and customer self-service. PolyAI voice assistants achieve Zero Touch Resolution by carrying on conversations that are led by the customer and foster customer engagement by understanding what the customer is saying, however, they’re saying it.
As a result, PolyAI voice assistants can fully resolve up to 50% of calls touching the contact center. PolyAI can build, test, and deploy these agents within six weeks.
The interaction was effectively automated with no agent intervention.
The customer problem has been fully solved.