Voice AI agents: the prescription for increased patient experience and trust
Watch this webinar recording to learn more about how AI can improve patient experience.
AI promises significant benefits for healthcare, but adopting it involves overcoming technical challenges and managing privacy risks. So, why are more healthcare companies exploring AI? Isn’t current technology sufficient?
AI, when implemented securely, can enhance the patient experience, improve outcomes, and reduce costs while providing strategic advantages for the healthcare providers. Achieving this, however, requires effective change management where building support, prioritizing use cases and careful testing are key.
Learning Objectives
In this video, subject-matter experts discuss:
- How to build patient trust using voice AI agents
- Which use cases are perfect for voice AI in healthcare
- What factors to consider when evaluating AI vendors
- How to deploy voice AI solutions for improved patient experience
The views and opinions expressed in this content or by commenters are those of the author and do not necessarily reflect the official policy or position of HIMSS or its affiliates.
Speakers
Lauren Sullivan
Chief Information Officer, Howard Brown Health
Lauren brings over twenty years of healthcare experience having served as the CIO at Chicago Family Health Center, System Director of Business Intelligence at Sinai Health System and other leadership roles at Stanford Hospital and Clinics as well as Northshore University Health System. Throughout her career, Lauren has had a passion for leveraging technology and data to improve operations and outcomes.
Jenn Cunningham
Go-to-Market Lead, Strategic Alliances, PolyAI
Jenn drives relationships with cloud providers and strategy consulting firms while spearheading new market entry initiatives. Drawing on her extensive background in process automation technology at IBM and Publicis Group, she has guided B2B digital transformations across multiple industries. After completing her MBA at London Business School, Jenn joined PolyAI where she supported the company's initial foray into US healthcare, developing key components of its healthcare offering that are in use today.
Nicole Raynor
Principal Customer Success Manager, PolyAI
With 15 years of experience in contact center software, Nicole Raynor is an industry veteran with expertise spanning Performance Management, Workforce Management, Quality Assurance, Sentiment Analysis, Robotics and Process Automation, and AI/GenAI. Her diverse career path includes roles in software development, business consulting, and currently, customer success, providing a well-rounded perspective on the industry. Driven by a passion for customer success, her primary objective is to help organizations maximize the value of implemented solutions, ensuring clients achieve optimal results from their investments.