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On-Demand Webinar

The new frontier of AI for
casinos and resorts

Maximize room reservations with an AI-powered call center.

Golden Nugget’s revolutionary customer experience transformation

We are delighted to have Landry’s Director of Contact Center Operations Brian Jeppesen sharing his experience working with PolyAI and our partner, Cendyn.

In this talk we will share the journey along with results achieved so far.  We’ll be covering:

  • What challenges was the Golden Nugget looking to overcome in the call center?
  • How PolyAI and Cendyn integrated into Golden Nugget’s technology ecosystem
  • How PolyAI deployed a customer-led voice assistant in just 4 weeks, and how the solution then scaled across more complex use cases with Cendyn
  • How the voice assistant handles 34% of hotel reservation calls
  • What results did Brian achieve from the customer experience, revenue and operational perspectives?

During the webinar we’ll play real calls between guests and our customer-led conversational assistant so you can hear the solution in action!

Watch here

Michael Chen

Head of Partnerships


Michael Linton

Head of Global Gaming & General Counsel


Brian Jeppesen

Director, Contact Center Operations
Landry's Restaurants


About us


PolyAI builds customer-led conversational assistants that conduct natural conversations with customers to solve their problems. Our conversational assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications.


Cendyn is a catalyst for digital transformation in the hospitality industry. We help hotels around the globe drive profitability and guest loyalty through an integrated technology platform that aligns revenue, eCommerce, distribution, marketing, and sales teams with centralized data, applications, and analytics, so they can capture more demand and accelerate growth. With operations across the globe, in the United States, Germany, United Kingdom, Singapore, Bangkok, and India, Cendyn serves tens of thousands of customers across 143 countries.


Landry's is a multinational, diversified restaurant, hospitality, gaming, and entertainment leader based in Houston, Texas, with a host of concepts flourishing across the US and around the world. Landry's is no stranger to accolades – with numerous honors over their three decades. The Post Oak Hotel at Uptown Houston is the city’s only AAA Five-Diamond recipient. The Golden Nugget Lake Charles and Las Vegas as well as the San Luis Resort in Galveston have received the AAA Four-Diamond award to top off the list.