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Over the past year, PolyAI and Fourteen IP have been building a new hotel concierge voicebot, Evolution Virtual Agent or EVA, and deployed it across properties at Marriott, Hilton, Hyatt and Choice Hotels.
In this talk, we’ll be sharing our journey – from the early explorations to the ongoing roll-out. We’ll be comparing the user experience of the first version built on Dialogflow versus the latest version built on PolyAI. Learn what’s important to think about when designing and building voicebots. We’ll also be sharing some of the metrics we’re continuously looking at improving as well as playing a number of calls!
PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it.
Fourteen IP is a Global Systems Integrator to the hospitality industry providing Cloud Telephony, Guest Internet and AI Powered Virtual Agent solutions across, Europe, North America & Mexico. Founded in 2011, Fourteen IP’s services are deployed in over 300,000 hotel rooms across 24 countries, supporting leading hotels and groups worldwide.