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The Voice Assistance Challenge: Exceeding Customer Expectations

The quality of conversational experience has been the barrier for mainstream acceptance of voice AI. In this webinar with Opus Research, we showcase the new technologies that are now enabling enterprises to automate truly delightful customer experiences over the voice channel.


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Opus and PolyAI Webinar
Opus and PolyAI Webinar

As more and more contact centers adopt natural language technologies, what will it take for customers to truly accept voice assistants?

Advancements in voice assistants (Siri, Alexa, etc.) are not taking place in a historical vacuum. Individual end-users – be they prospects, first-time shoppers, or long-time rewards program members – have grown skeptical of the ability for a voicebot to meet their immediate needs. When it comes to voice assistants and speech-enabled services, public acceptance, expectations, and use consistently lagged behind technological advancements.

In the webinar you’ll hear real-world examples of both good and bad voice assistants, and learn what is required for a successful voicebot deployment.