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Digitizing the Phone Channel

Available On-Demand 45 min

Learn how PolyAI and Whitbread developed a first-of-its-kind restaurant reservation voice bot to respond to the labor shortage in the hospitality industry.

In this webinar, we discuss:

  • How Whitbread deployed the world’s first voice assistant for conversational bookings
  • The real-world ROI on deploying a voice assistant
  • How Whitbread is using voice data to make operational changes

Watch the reply!

About the Webinar

As businesses respond to the continuing labour shortage, innovative companies are now using conversational AI to handle customer phone calls. As well as slashing call volumes for live agents and reducing wait times for callers, this transition creates new data streams which companies are using to optimize operations and generate more revenue.

Join Vishal Samani, Business Change Manager at Whitbread and Yan Zhang, COO at PolyAI to learn how Whitbread deployed a superhuman voice assistant to take calls for 173 Beefeater sites, achieving better business outcomes in a challenging labour market.