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How clever conversation design, blended with high grade spoken language understanding, enables superhuman customer experience.
Most people have not had great experiences speaking to automated phone systems. Encouraging callers to engage with a voice assistant, and trust them with their needs, is a challenge.
Best-in-class technology can create voice assistants that work very well, but is pointless without conversation design that encourages callers to engage with it, and trust it to answer their queries correctly.
PolyAI’s dedicated dialogue design team have experienced first-hand the importance of good conversation design, and how small dialogue changes can have a big impact on how callers engage with and trust PolyAI’s voice assistants.
In this webinar, members of the PolyAI dialogue design team will demonstrate how clever conversation design, blended with high grade spoken language understanding, enables superhuman customer experience. You’ll hear from Nathan Liu and Becky Kershaw from PolyAI’s Product Solutions team, and dialogue designer Andrew Muir. The speakers have a deep understanding of conversation design from studies in linguistics, and years of putting dialogue design at the centre of each PolyAI deployment.