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Live-streamed from HITEC Dallas 2021, we were joined by Brian Jeppesen, Director of Contact Center Operations at Landry’s to talk about how Landry’s Golden Nugget was able to transform and scale their caller experience using a voice assistant.
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Like many businesses, Landry’s Golden Nugget Hotels & Casinos experienced a surge in demand after the initial COVID slowdown. Unable to hire call center employees fast enough, Brian Jeppesen decided to explore handing off some of the calls to voice AI.
Learn how Brian landed on a solution that now handles 87% of inbound calls, receives customer praise, and has freed highly trained agents to handle higher-value tasks.
The webinar includes a live demo of the Golden Nugget voice assistant, and an opportunity for questions.
