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On-demand webinar

Conversational AI with BT & PolyAI

Learn how smart telcos like BT are eliminating customer frustration with conversational AI

An example of the different ways that people can explain their telco issue
BT & PolyAI Webinar: How smart telcos are eliminating customer frustration with voice-based conversational AI


How Smart Telcos Are Eliminating Customer Frustration with Voice-Based Conversational AI

Listen to Ryan McGurk, Innovation Delivery Specialist at BT, and Brad Stein and Emmanuel Sevrin from PolyAI uncover the power of conversational AI in customer communications. They address some of the most prevalent customer retention issues in the telecommunications industry.

In the webinar, you’ll learn:

  • Key areas of frustration with automated customer service
  • What excellence in customer service automation looks like
  • Advances in AI technology that allow natural conversations to be automated
  • How the UK’s largest telco has deployed a voice assistant for customer service

Watch the Webinar