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Take flight bookings and hotel reservations, answer FAQs and offer supplementary services over the phone with a customer-led voice assistant
Callers can speak naturally, interrupt, ask questions, and dive in and out of different topics.
For privacy purposes, voices have been changed and personal information has been redacted.
Offer consistent support all the time, every time with a voice assistant that doesn’t take breaks and never has a bad day.
Empower your staff to build lasting customer relationships and let the voice assistant handle the routine calls.
Whether calls spike due to summer holidays or unexpected weather conditions, your voice assistant scales up and down to match your demand.
Find out why customers are calling in their own words and identify areas for improvement across the whole customer journey.
Accurately route callers to the right person when the human touch is required.
reduction in call volume
after 1 week of implementation
- Golden Nugget
ROI achieved in phase one
(with no new integrations)
- Global cruise line
increase in revenue
from taking 100% of missed calls
- FTSE100 hospitality company
by the same voice assistant
- Global delivery company
across all guest conversations
- Household name hotel chain
"In January this year, one of our properties nominated our PolyAI voice assistant for employee of the month. While it was mentioned in jest, it highlights the value the voice assistant is proving to our contact center. Without the voice assistant, my staff would not have been able to answer all of those calls. If those callers abandoned and went somewhere else (which they do!), I would have potentially missed out on about $600,000 in revenue in just one month. That’s about $7.2m a year!"
Brian Jeppesen, Director of Contact Center Operations, Landry’s