Many contact center leaders see Contact Center as a Service (CCaaS) as the first step in their transformation journey, but this approach may result in unnecessary costs, clunky designs, unhappy agents, and, ultimately, poor customer experience.

In this guide, you'll learn six things you need to know before you switch CCaaS provider.

Discover:

• How to significantly reduce professional service fees
• How to make agents more proficient, more quickly
• How to reduce call volume without integrations
• How to develop a data-driven contact center without speech analytics