Your browser is not supported.
The latest version of Safari, Chrome, Firefox, Internet Explorer or Microsoft Edge is required to use this website.
Click the button below to update and we look forward to seeing you soon.Update now
Contact Center as a Service (CCaaS) is a core part of any contact center transformation project. Moving the contact center into the cloud makes it easier for companies to integrate other technologies and surface data that can be used to streamline operations and improve customer experience.
Many contact center leaders see CCaaS as the first step in their transformation journey, but this approach may result in unnecessary costs, clunky designs, unhappy agents, and, ultimately, poor customer experience.
So, whether you’re moving your contact center to the cloud or switching CCaaS provider, here are six things to consider first.