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Contact Center as a Service (CCaaS) is a core part of any contact center transformation project. Moving the contact center into the cloud makes it easier for companies to integrate other technologies and surface data that can be used to streamline operations and improve customer experience.
Many contact center leaders see CCaaS as the first step in their transformation journey, but this approach may result in unnecessary costs, clunky designs, unhappy agents, and, ultimately, poor customer experience.
So, whether you’re moving your contact center to the cloud or switching CCaaS provider, here are six things to consider first.
Download the ebook to find out more!