PolyAI named to Forbes AI 50 2023 list
⚠️ Unsupported Browser

Your browser is not supported.

The latest version of Safari, Chrome, Firefox, Internet Explorer or Microsoft Edge is required to use this website.

Click the button below to update and we look forward to seeing you soon.

Update now

Superhuman Voice Assistants for Hotels

Hire a voice assistant that sounds just like your best agent

Take reservations. Answer FAQs. Handle concierge services.

Leave your email below to watch a demo.

Conversation example between a customer and a PolyAI voice assistant over the phone. The customer is booking a stay at a hotel

What Can a Voice Assistant Do?

247 support Icon
Offer 24/7 support, even at peak times Allow customers to access support when they need it with a voice assistant that scales to suit your demand.
Answer frequently asked questions Provide site-specific and general FAQ support with no wait times.
Calendar Icon
Take reservations over the phone Take, amend and cancel bookings for your hotel, restaurant and on-site facilities.
Free up time for your Front Desk Give repetitive queries to your voice assistant, and empower your staff to focus on great service.
Answer calls in any language Understand guests regardless of accent, dialect or language.
Guarantee a consistent and warm brand voice Give your brand a warm, friendly voice and give customers the best experience, every time.
Conversation example showing a customer asking a FAQ over the phone with a PolyAI voice assistant

Fast ROI

Reduce Operational Costs by Over 50% in 4 Weeks

Our clients have consistently reduced their phone-related OpEx by more than 50% within a month into deployment.

  • Never worry about peak volume again: Automate over 75% of calls, freeing up your staff to provide better service elsewhere.
  • Reduce centralized costs: See lasting, transformational cost reduction and achieve positive earnings at lower occupancy.
  • No upfront cost: Our pricing scales with your contact volume, at a significantly lower cost than traditional call centers.

Conversational Data

Use Data to Elevate Guest Experience

By accessing previously untapped conversational data, you can provide a more customized experience for your guests while unlocking new revenue streams.

  • Make use of data like never before: Get data on what guests are asking for, in their own words, and make truly data-driven decisions that anticipate customers’ needs.
  • Connect guests to the services they need: Ensure guests have easy access to on-site restaurants and facilities, and maximize upselling opportunities.


Break Up with Bad Voice Design

Learn tips & tricks to designing enterprise voice assistants that your customers will love. With examples from some of the world’s best hospitality companies.

Learn the tips & tricks to designing enterprise voice assistants that your customers will love. During this online session Nathan Liu, [Senior Product Manager], and Michael Chen [Head of Strategy & Partnerships] will discuss everything from phrasing to latency, grammar to voice actors.

Watch On-Demand
How to fall in love with a robot - ebook cover

Build Back Stronger

Create Unbeatable Guest Experiences, Over the Phone

Say goodbye to frustrating IVRs and hello to voice assistants your customers love.

Learn how a PolyAI Voice Assistant can provide excellent guest experiences, 24/7/365.

Read the report

Get Started, Free of Cost!

We can have your voice assistant up and running in just 4 weeks.

Leave your details below to speak to an expert.